NEMA Pty Ltd Privacy Policy
Introduction
NEMA Pty Ltd abides by the National Privacy Principles and the Privacy Act 2000 (Amendment) to govern, control and administer the way NEMA Pty Ltd collects, uses and disposes of personal, corporate and private information that NEMA Pty Ltd has in its possession or will have in its possession.
Collection of Personal and Private Information
NEMA Pty Ltd will only collect and or retain personal or private information that is needed for the Group to operate its business activities effectively and to best serve its clients.
NEMA Pty Ltd will stringently endeavour to obtain any personal information directly from the relative individual. Only when all attempts have been made to obtain the information directly from the individual or the collection of this information is cost prohibitive, it may be collected elsewhere by fair and lawful means where the individual is not adversely affected.
In collecting personal or private information, NEMA Pty Ltd will take all reasonable measures to ensure that the individual whose information is being sort is aware that NEMA Pty Ltd is collecting the information.
When information is being collected, the individual must know and understand the reasons why the information is being collected and which entities may receive the information.
The individual will be informed of the any legislative requirements and how they can gain access this information.
Use of Personal or Private Information
NEMA Pty Ltd will only use personal or private information for the purposes given as per the above, (Collection of Personal and Private Information) or for purposes that are reasonably related and would be reasonable and accepted by the individual.
NEMA Pty Ltd may use personal and private information for marketing purposes. In these cases the individual must be advised prior to the marketing campaign and the individual must have unrestricted opportunity at any time to cease receiving such material, be it electronic, telephonic or by mail.
NEMA Pty Ltd will only use or disclose personal or private information with the individuals consent, unless it is required for health or other emergency reasons, by lawful instruction or law enforcement agency.
NEMA Pty Ltd will take all reasonable and proactive measures to ensure that all information is up-to-date and accurate.
Security and safe keeping of Information
NEMA Pty Ltd will take proactive and stringent measures to secure, protect and keep confident all personal and private information.
NEMA Pty Ltd will ensure that information is only accessed by authorised people and that the integrity of the information is upheld.
Personal or private information that is no longer required will be destroyed by secure document destruction, or deleted, modified, or destroyed so that the information, electronic or hard copy cannot be read, interpreted or relate in any way to the individual.
Identification Numbers or Codes
NEMA Pty Ltd will not use an identification number or code which may be assigned to an individual by a Government Agency nor will it provide this number or code to any other person without consent, unless
disclosure is necessary for NEMA Pty Ltd to fulfil its obligations to the Agency
it is required for health or other emergency reasons
it is required by law
it is required for law enforcement.
Anonymity
where practical individuals are not required to identifying themselves when dealing with NEMA Pty Ltd.
Information Disclosure
NEMA Pty Ltd will take proactive and all reasonable measures to confirm the identity of the person making the request.
All requests will receive a response within 14 days from the day the request is received at the NEMA Pty Ltd office.
NEMA Pty Ltd deny access of personal and private information if by providing this information is
a possible threat to a person’s life, health or well-being cause an unreasonable adversity
effecting or may effect the privacy of another
considered to be a frivolous or vexatious application for information
an existing or anticipated legal proceedingeffecting or could effect existing or anticipated commercial negotiations
unlawful
prejudicing or could prejudice a law enforcement agency
prejudicing or could prejudice an investigation of gross or improper conduct
effecting orcould effect the security of another
NEMA Pty Ltd will always provide an explanation as to the reason why an application is declined.
When access to personal or private information is declined for any of the above reasons, an individual has the opportunity to appeal this decision, at which time a mutually acceptable intermediary or a person appointed by the Law Society of that state is be assigned to decided on the matter. This decision is binding.
NEMA Pty Ltd reserves the right to charge reasonable costs of providing access to personal or private information. There will be no charge from NEMA Pty Ltd for a person to make application for information.
NEMA Pty Ltd will not provide personal or private information outside Australia without the consent of the individual
NEMA Pty Ltd will not, without the consent of the individual, collect or disclose information concerning that individual’s racial or ethnic origins; political opinions; membership of a political , professional or trade association or trade union; philosophical or religious beliefs or affiliations; sexual preferences or practices or health information unless required by law.
Policy Disclosure and Complaints
NEMA Pty Ltd will openly display and make available this policy. This Policy will be provided upon request.
An individual’s private information may be obtained, subject to this policy wording by written application to the following:
Or
People wishing to make a complaint or believes there has been a breach about any aspect of NEMA Pty Ltd management of their personal or private information should address this complaint in writing to the following:
The Administrative Officer
PO Box 6426
Point Cook
Victoria 3030
The complainant should set out full details of their complaint.
The Administrative Officer will maintain a record of all complaints received, including but not limited to;
The name and contact details of the complainant
The date the complaint was received
The nature of the complaint
The details and outcome of any investigations
The Administrative Officer will also be responsible for investigating privacy complaints
A full report will be furnished to the CEO with 28 days of the date the complaint was received and this information will be kept confidential unless disclosure is required by law.
All complaints will be acknowledged within seven working days and a full response given within 35 days. Where it is not possible to complete the investigation within 35 days, the complainant will be contacted within 35 days and be provided with an investigation completion date.
Responsibility and Reporting
The responsible person within NEMA Pty Ltd for this Policy is the Administrative Office. This Officer reports directly to the CEO.
NEMA Pty Ltd Privacy Policy Ver. 1007a
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